Shipping policy

SHIPPING POLICY

Effective August 14, 2026

WHERE WE SHIP
At launch, Octa ships to addresses in the United States. International shipping is not currently available.

ORDER PROCESSING
In-stock orders generally ship within one business day, Monday through Friday, excluding U.S. holidays. Orders placed after carrier pickup may ship the next business day. We will contact you if an item is backordered or if processing will take longer than expected.

SHIPPING RATES AND DELIVERY ESTIMATES
Available shipping methods, delivery estimates, and shipping charges are shown at checkout before payment. Rates depend on the delivery address, the items in your order, and the service selected. Delivery dates provided by carriers are estimates and are not guaranteed.

CARRIERS AND TRACKING
We may use USPS, UPS, or another suitable carrier. When tracking is available, it will be sent to the email address used for the order.

ADDRESS CHANGES
Please review your address carefully before placing an order. Contact help@octa.com as soon as possible if an address needs to be corrected. We cannot guarantee changes once an order has entered fulfillment.

LOST, DAMAGED, OR MISSING PACKAGES
If your package appears lost, damaged in transit, or missing, contact help@octa.com with your order number. Keep all packaging and take photos of any shipping damage when possible so we can help resolve the issue.

QUESTIONS
For shipping assistance, email help@octa.com.