Refund policy

RETURN & REFUND POLICY

Effective August 14, 2026

This policy applies to purchases made directly from octa.com.

START A RETURN
Sign in to the customer account used for your purchase and request a return from your eligible order. If you cannot access that account or need help, email help@octa.com with your order number.

RETURN WINDOW
Eligible items may be returned within 30 days after delivery. Products must be returned complete, clean, and in good condition with their original packaging, manuals, and included accessories.

BUNDLES AND COMPONENTS
A kit or bundle must be returned as the complete bundle. Individual components from a bundle are not eligible for a partial return.

RETURN SHIPPING
For a change-of-mind return, the customer is responsible for return shipping. We may offer a prepaid return label; when we do, its cost will be clearly disclosed and may be deducted from the refund.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If an item arrives damaged, defective, or incorrect, contact help@octa.com promptly with your order number and photos if available. We will arrange a prepaid return label or another appropriate resolution. Approved shipping charges and the original shipping charge will be refunded when the issue is ours.

NON-RETURNABLE ITEMS
Gift cards and products clearly marked final sale are not returnable. Returns may be declined when an item is incomplete, damaged after delivery, or shows misuse.

REFUNDS
After we receive and inspect an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method within five business days. Your bank or card provider may take additional time to post the credit. Original shipping charges are not refundable for change-of-mind returns.

WARRANTY
Octa products include a one-year limited warranty for manufacturing defects. Warranty claims are handled separately from the return window. Visit our Warranty page or email help@octa.com for assistance.

MARKETPLACE AND WHOLESALE PURCHASES
Items purchased through Amazon or another retailer must be returned through that seller's return process. Wholesale purchases are governed by their applicable terms.

CONTACT
For return or warranty help, email help@octa.com. We monitor this inbox and respond as promptly as we can.