Warranty & Replacement
Warranty & Replacement
Replacement Policy
Octa's top priority is to make sure that you have working accessories for
your iPad, Kindle, Kindle Fire, Nook, e-reader, or tablet. Please review our
instruction guide (provided with the original packaging) to ensure that you
have been following our recommendations for use.
To receive a replacement product, please email
help@octa.com — but first consider visiting our
Warranty
Octa's products are guaranteed under normal use against defects in materials
and workmanship for a period of **one (1) year from the original purchase
date**.
This warranty applies only when products have been used as suggested and
intended by Octa, and specifically excludes defects from misuse, use beyond
a product's intended purpose, or coincidental or consequential damage. This
limited warranty does not cover:
- Normal wear and tear of product use
- Misuse, lack of care, mishandling, accident, abuse, or other abnormal use
- Any product that has been modified or altered
- Any product that is not manufactured by Octa (including, but not limited
to, any non-Octa product used in connection with the product)
If a returned defective product is no longer available, we will replace it
with a similar product or one of equal value.
Exclusions and Exemptions
Octa does not provide replacements for returned products that are damaged
due to misuse, lack of care, mishandling, accident, abuse, or other abnormal
use.
For products purchased during a period of backorder, the one (1) year period
for replacements will begin on the date shipment confirmation is sent.
Octa is not liable for products lost in transit to Octa. Customers outside
the United States are responsible for paying customs fees, including but not
limited to taxes, duties, and brokerage.
This replacement policy applies only to customers making purchases directly
from Octa.com or from Octa's authorized resellers. For a full list of
authorized resellers, email help@octa.com.
This replacement policy is non-transferable and applies only to the original
direct end-user purchaser. It does not apply to dealers, distributors, or
any other third parties in a distribution chain who purchase product for
resale, or cover products purchased through online auction websites or
channels other than Octa's website.
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY FOR THE
ORIGINAL PURCHASER ONLY. OCTA SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS
PRODUCT.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the foregoing limitation or exclusion may not
apply to you. This Warranty, Return, and Replacement Policy gives you
specific legal rights, and you may also have other rights which vary from
state to state.