Shipping

Order Confirmation & Tracking

You'll receive a confirmation email when your order is placed, and a second email with tracking when it ships. If you don't receive a shipping confirmation within two business days, email us at help@octa.com.

Processing & Shipping

We ship via USPS and UPS. Orders placed before 2pm ET, Monday–Friday, usually ship the same day; orders placed after 2pm ET ship the next business day. Business days are Monday through Friday, excluding holidays.

We close for a handful of holidays each year to rest and be with the people we love: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day and the day after, Christmas Eve, Christmas Day, and December 26. We also observe all USPS and UPS holidays and closures. Orders placed on those days are processed on the next business day.

Deliveries to APO, FPO, and DPO addresses ship via USPS.

Please double-check your address at checkout — once an order is on its way, we can't reroute it. All orders are subject to product availability, carrier availability, and circumstances beyond our reasonable control, and not every shipping method is available to every address. Octa isn't responsible for carrier delays or for shipments lost, stolen, or misdirected by the carrier — but email us and we'll help you file a claim.

International Shipping

You're responsible for all customs duties, taxes, and tariffs charged by the destination country. These are billed by the carrier or the destination's customs authority and aren't included in what you pay Octa. We're required by law to declare the full value of every shipment, so we can't mark orders as gifts or declare a lower value.

Tracking isn't available on every international shipping method.

If an international order is returned to us because of an incorrect or incomplete address, shipping fees aren't refundable, and re-shipping to a corrected address will incur new shipping charges. Orders refused by the recipient, or returned to us for non-payment of duties and taxes, aren't refundable. We reserve the right to decline or cancel any order at our discretion.

Questions about an international order? Email help@octa.com.

Backorders

To reduce the environmental cost of shipping, we don't split orders. If an item is backordered, we'll email you with an estimated ship date and hold your order until everything is ready. If you'd rather not wait, just reply and we'll either ship the in-stock items separately (additional shipping charges apply) or cancel the order for a full refund.

Questions?

Email us at help@octa.com. We answer every email, usually within one to two business days.